Claim your practice

Most UK private practices are already on Quokka Health before they have ever spoken to us. We build profiles from practice websites so patients can find you, which means the usual first step is not creating a listing — it is taking over the one that already exists.

Find your practice

Go to quokkahealth.co.uk/claim and search by practice name, postcode, or your website address. Pasting your website is the surest way — that is what we built the profile from.

You do not need an account to search. You only make one once we know which practice is yours.

What the result tells you

What it says	What it means
Not published yet	We have read your website and built a profile, but patients cannot see it. This is the common one.
Unclaimed listing	It is live and patients can find it — nobody at the practice manages it yet.
Already managed	Somebody at your practice has claimed it. You can ask them to add you.

If none of the results are yours, Add my practice takes you to the other route: give us your website and we read it, or type your details in by hand.

How we check it is you

A listing carries the names of your clinicians and can take patient bookings, so we check that whoever manages it works at the practice.

There is one way to do that yourself: an email address at your own domain — the domain your website is on. We email a code to it, you type the code back in, and the listing is yours. Nothing to fill in and nothing to wait for.

The code is eight digits and expires after an hour. It goes to whoever owns that mailbox, so if you used a shared address like info@, you may need a colleague to read it out.

If you do not have an email at that domain

Plenty of practices run on Gmail or Outlook. That is normal — it just cannot prove anything on its own, so we check by hand instead, usually by ringing the number published on your own website. Choose we'll check it by hand on the same screen. It takes about a working day, and your listing carries on exactly as it is meanwhile.

If a colleague has already claimed it

Ask them to add you. We email them, they press one button, and you are in as a second user on the same practice — same listing, same bookings, no duplicate.

If the person who set it up has left the practice, tell us. A person looks at that one, because nothing we can check automatically distinguishes a colleague who has left from someone who would simply like your listing.

What claiming changes, and what it does not

Nothing switches off. If your listing was already live, patients carry on finding you exactly as before — claiming does not take it down, and nothing is edited until it is yours.

What it gives you is the ability to correct it. Everything we read from your website becomes editable: your description, your locations, your clinicians and what each of them does.

What to do next

Two things, in whichever order suits you.

Connect your practice management system. This is the one that matters — it turns a page about your practice into a diary patients can book into. Your locations, clinicians, services and live availability all arrive on their own, and appointments land back in your own system. See Connect Cliniko or the guide for whichever system you use.

Connect Stripe, so patients can pay when they book. The money goes to your own Stripe account — we never hold it — and our fee is taken from the payment as it passes through.

Neither is a gate. You can look around the portal first, and the steps stay on your dashboard until you get to them.